Learner Helpline 0800 923 0323

The Learner Helpline is a free, confidential and impartial telephone, text and e-mail service, providing information, advice and signposting on learning and work choices for young people aged 13 – 19.  People aged 20+ can call the Learner Helpline for information and re-direction to appropriate local and national adult advice services, including Community Learning Services.

Who can use the Learner Helpline Service?

The Learner Helpline service is available to people in Bath & North East Somerset, Bristol, North Somerset and South Gloucestershire. The Learner Helpline offers a range of services including:

For young people aged 13-19

• Information and advice on local learning opportunities
• Information and advice on careers and work
• Access to in-depth support through the Connexions service
• Free searches using FunderFinder – software that identifies charitable trusts that can provide money for people in need.

 For adults aged 20+

• Information and re-direction to appropriate local and national adult advice services, including Community Learning Services.

 If you do not live in our service area, the Learner Helpline will tell you how to contact national advice lines or your local service.

How can I contact the Learner Helpline?

By phone:

• Learner Helpline – call FREE - 0800 923 0323 (calls from mobiles are not free but please ask us to call you back)
• Minicom – call FREE - 0800 019 5450
• Text - 07776 465 160 (text messages are not free but we will call or text you back).

 By email:

• enquiries@connexionswest.org.uk
• Use the ‘Contact Us’ form on the Connexions West of England website – www.connexionswest.org.uk

 Connexions Centres:

• Look for the red hotline phone in our centres in Bath, Bristol, Filton, Kingswood and Weston-super-Mare.

 Through another adviser, for example:

·        Connexions Service, school, college or university, work-based learning provider, Job Centre Plus office.

What if the Learner Helpline can’t answer my enquiry straight away?

If your enquiry can’t be answered over the phone, the Learner Helpline Adviser will aim to provide you with a full response within a jointly agreed timescale (usually three working days).

If we are unable to help you directly, the Learner Helpline Adviser will recommend an alternative service.  This could include:

·        Local Connexions West of England centres

·        West of England information, advice and guidance (IAG) services

·        Specialist helplines or support services.

When can I contact the Learner Helpline?

Learner Helpline Advisers are available Monday – Friday, 10am – 5pm (except Bank Holidays)  

• You can leave a message 24 hours a day/365 days a year by voice mail, text, email or use the ‘Contact Us’ form on the Connexions West of England website – click here

How can I give feedback on the Learner Helpline?

Comments, complaints and compliments help us check on quality and improve our service.  Please contact:

Roy Turner

Learner Helpline Manager

Connexions West of England

FREEPOST NATW 551

Bristol BS99 7BR

T: 0800 923 0323 

E: rturner@connexionswest.org.uk

Your contact will receive a personal reply and be treated in the strictest of confidence.

Look at our Contacts section and our 1 Big Database for lots of useful organisations, links and telephone numbers on a whole range of issues that affect young people.