Programme Outline
You will study a variety of units. To give you an idea of the type of things you will learn, take a look at the examples below.
You will also study Personal and Social Development and Functional Skills in English, Maths and ICT.
Business and Administration units:
Creating business documents
Making and Receiving Telephone Calls
Communicating by email
Job opportunities in Business and Administration
Working in Business and Administration
Retail units you will have to study:
Understanding Retail
Customer service
Health, safety and security
The selling process
Controlling, handling and refilling stock
How individuals and teams help a retail business to be successful